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Utilities Rates & Services
Village Office:
713-973-1779
Billing Inquiries
The City of Hilshire Village bills Utilities bi-monthly.  The bills are mailed out the second week of the month in February, April, June, August, October and December by the City’s Utility Company, Inframark.  Rates are based on a two month period of consumption.

Billing inquiries should be addressed with Inframark’s Customer Service at 281-579-4500.  If billing issues cannot be settled with Inframark please contact the City office at 713-973-1779.
Meter Deposit

 

  1. A deposit is required in the amount of $500.00 per meter.  The unused remainder of the refund will be returned on the last water bill after a call for disconnection.
  2. If in the event an existing resident’s water is turned off due to nonpayment, a deposit will be required, in an amount necessary to cause a total deposit balance of $500.00, prior to a reconnection of water service.  Such deposit shall be mandatory if there is no deposit, or there is a deposit in an amount less than $500.00 remaining on the account.
Water
Residential, Non-Residential and Commercial, Bi-Monthly Charges:
  • The charge for water is $6.25/1000 gallons – no minimum
Residential and Non-Residential, Bi-Monthly Charges: 
  • The flat rate bi-monthly sewer charge of $64.00 and the

Commercial-Direct Service to City of Houston, Bi-Monthly Charges:
  • The flat rate bi-monthly sewer charge of $525.94
Maintenance Fee
Residential, Non-Residential and Commercial, Bi-Monthly Charges:
  • The flat rate bi-monthly maintenance fee of $20.00 per meter
Solid Waste
Residential and Non-Residential, Bi-Monthly Charges:
 Garbage & Recycle  $45.40
 Fuel Charge*  $ only when applied by vendor
 Sales Tax for Garbage  $3.75


* fuel surcharge and disposal environmental fee will be charged by the City if and when the Vendor’s bill includes these fees.   (Rates may vary)
Additional Billing Charges
Established for Residential, Non-Residential and Commercial
  1. Returned Check Fee is $25.00
  2. Meter Verification/Re-Read will be no charge if meter was read incorrectly, 1 free re-read a year and $20.00 thereafter if the meter was read correctly by Inframark.
  3. A Service Account Transfer fee of $15.00 will be charged when a resident moves from one address to another so that the records follow the resident or when a new resident moves into an existing residence
  4. Delinquent letter charge is $10.00:  The resident shall have five (5) business days (excluding holidays), from the date that such delinquent letter is issued, to pay all delinquent bills before a red tag is issued.
  5. Red tag fee is $20.00:  Once a red tag is issued, the resident shall have five (5) business days (excluding holidays), from the date that such red tag is issued, to pay all delinquent bills before the water is turned off.
  6. Turn off fee is $50.00
  7. Reconnect fee is $50.00
  8. Removal of Meter due to unauthorized usage after turn off is $100.00
  9. Insufficient Funds Fee is $35.00
Delinquent Policy
A delinquent notice will be mailed by regular mail if payment has not been received by due date.  If payment is not received within five (5) business days (excluding holidays) after the delinquent notice is mailed, a red door hanger will be delivered.  If payment is not received within five (5) business days after the red door hanger is delivered, water will be turned off for delinquency.  Full balance (including all billing charges and penalties) will be due in cash or money order only at Inframark’s Office at 2002 W. Grand Parkway North, Suite 100, Katy, Texas  77449 between 7:30AM – 5:00 PM.  (281) 579-4500

Activate & Disconnect Water Service

Call Inframark's Customer Service at 281-579-4500.  When disconnecting service you will need to provide a forwarding address to which your deposit refund, if applicable, will be mailed. 


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